We appreciate all of your love and support by shopping with us! Here are a few terms that we would like you and us to stand true to:
Please allow all custom orders 2-3 week turn around time. If it is a bulk order(10+ cups), it will be a longer wait time and we will send you a separate message to let you know what the estimated time frame is depending on how many are in the bulk order.
All payments MUST BE MADE through the site unless you are ordering a bulk order. (A bulk order consists of 10 or more cups in one order. )
Since we do create these custom tumblers with lovely designs specific to you, there are NO REFUNDS. However, if there is an error on our part, we are happy to fix it for no additional fees.
We understand that you may change your mind after a design has been agreed upon, however, since it does take time to design/redesign these cups, if the cup has been started and you want to change something, please note that there will be a $15 change fee per cup. You may email us and inform us of the change and we will send you a link to pay. Once the payment has been received, we will resume creating your beautiful design. This may push back your estimated delivery date. To avoid this, please make sure you are certain on the designs you want.
All items that need to be shipped will come with a $7 shipping fee. If you are in the Houston area, we can hand deliver to you in a mutually convenient location.